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Drops
of Rain - A
Newsletter by The Rainmaker Group
Check
Out Our Recent Newsletters :
February
25th, 2009
- Four Drivers
of Employee Engagement and Passion for One's Job
- The Real
Reason Training Budgets are the First to be Cut and
the Last to be Budgeted
- Featured
Guru: Malcolm Gladwell
- QBQ! Personal
Accountability QuickNote: Job Ownership and True Leadership
February
10th, 2009
- Is Human
Bias Helping You To Lay Off The Wrong Employee?
- Five Tips
For Creating An Employee Performance Scorecard
- Featured
Guru - Patrick Lencioni
- QBQ! Personal
Accountability QuickNote: Why Can't Others Do Their
Jobs Right?
January
21st, 2009
- Your Job
in 2009 is Value Creation
- How the
Job Mismatch Problem is Sucking the Lifeblood Out
of Your Organization
- Featured
Guru - Marshall Goldsmith
- QBQ! Personal
Accountability QuickNote: Eliminating Blame
January
6th, 2009
- Succession
Planning is a Fiduciary Responsibility
- Resolve
to Improve Your Personal Brand in 2009
- Featured
Guru - Daniel Goleman
- QBQ! Personal
Accountability QuickNote: Living Like Larry
December
16th, 2008
- 10 Ways
to Minimize Stress During the Holidays
- Overcoming
Your Self-Limiting Beliefs
- Featured
Guru - Tom Peters
- QBQ! Personal
Accountability QuickNote: Simply Helping Others
December
2nd, 2008
- Ten Ways
to Recession-Proof Your Job
- Six Effective
Time Management Tips for Improved Productivity
- Featured
Guru: Tim Sanders
- QBQ! Personal
Accountability QuickNote - Eliminating Blame Begins
With... Me!
November
18th, 2008
- Hiring
the Best Talent - Is Your Organization Putting Its
Money Where Its Mouth Is?
- The Down
Economy is Exposing Your Strategic Weaknesses - The
Time to Act is Now!
- Featured
Guru : Seth Godin
- QBQ! Personal
Accountability QuickNote - It's the People, Stupid!
November
4th, 2008
- What if
Your Candidate Loses?
- Why CEOs
and Executives Fail to Share Their Vision
- Featured
Guru: Jack Welch
- QBQ! Personal
Accountability Quicknote: Leadership Happens at All
Levels of an Organization
October
21st, 2008
- 11 Ways
You Can Use an Economic Downturn to Recruit, Hire,
and Retain the Best Employees
- Employe
Favoritism and Nepotism: Employee Morale Cancers
- Featured
Guru: Dr. Mark Goulston
- QBQ! Personal
Accountability QuickNote: Creating a QBQ! Culture
October
7th, 2008
- 10 Ways
to Dramatically Improve New Hire Performance
- Why Traditional
Customer Service Training is Usually a Lousy Idea
- Featured
Guru - Stephen Covey
- QBQ! Personal
Accountability QuickNote: Changing an Attitude One
Person at a Time
September
23rd, 2008
- "Hey!
I Want my $200,000 Back!" The High Cost of Hiring
Mistakes
- Leadership
and Personal Accountability During an Organizational
Crisis
- Featured
Guru - Jim Collins
- QBQ! Personal
Accountability QuickNote - QBQ! Service on Top of
the World
September
10th, 2008
- Is Your
"Winning Strategy" Killing Your Competitive
Edge
- A Down
Economy can be a Strategic Opportunity
- Featured
Guru - Michael Porter
- QBQ! Personal
Accountability QuickNote: All Business is People Business
August
26th, 2008
- Workplace
Bullying - A Label of Convenience
- 8 Way
to get Managing Telecommuters Right
- QBQ! Personal
Accountability QuickNote - A QBQ! Hero In Long Beach
- Featured
Guru - John Maxwell
August
14th, 2008
- Can Technology
Trump Talent
- Employee
Selection Mindset: Are You Hiring or Selecting Candidates?
- QBQ! Personal
Accountability Quicknote: Why Do We Have To Go Through
All This Changes?
- Featured
Guru: Malcolm Gladwell
July
23rd, 2008
- Are Killer
Benefits Poised to Kill Employee Morale and Your Bottom
Line?
- AMA Releases
Interesting Statistics About Employee Coaching
- Featured
Guru - Patrick Lencioni
- QBQ! Personal
Accountability QuickNote - "Why do we have to
go through all of this change?"
July
10th, 2008
- The Top
10 Attributes to Look for in a Telecommuter
- Mindset
Power - The Power of What you Believe
- Featured
Guru - Marshall Goldsmith
- QBQ! Personal
Accountability QuickNote - "Why Can't Customers
Follow the Rules?"
June
19th, 2008
- Four Signs
You Guilty of Loving Your Employees Too Much
- Flawed
HR Metrics - Voluntary Turnover Rate
- Featured
Guru - Daniel Goleman
- QBQ! Personal
Accountability QuickNote - Why Are Customers So Demanding
(And Such a Pain Too)?
June
4th, 2008
- Is Talent
Management Too Important to be Left to HR?
- The Problem
with Average Time to Hire Metrics
- Featured
Guru - Tom Peters
- QBQ! Personal
Accountability QuickNote - "When are we going
to get better systems?"
May
22nd, 2008
- Is Having
an "Asshole" for a Boss Such a Bad Thing?
- Are You
Using an Outdated Hiring Checklist?
- Featured
Guru - Tim Sanders
- QBQ! Personal
Accountability QuickNote - When Are We Going to Hear
Something New?
May
7th, 2008
- Are Your
Top Performers Really Top Performers?
- What it
Takes to be a Rainmaker
- QBQ! Personal
Accountability QuickNote - Why Don't They Communicate
Better?
- Featured
Guru - Seth Godin
April
16th, 2008
- Five Tips
for Maximize ROI on your Training and Development
Efforts
- The Difference
Between Ordinary and Extraordinary - It's that Little
"Extra"
- Featured
Guru - Jack Welch
- QBQ! Personal
Accountability QuickNote - Job Ownership and True
Organizational Leadership
April
3rd, 2008
- Before
you Fire that Problem Employee
- Who are
you Really Pointing the Finger of Blame at???
- Featured
Guru - Dr. Mark Goulston
- QBQ! Personal
Accountability Quicknote: Why Can't Others do Their
Jobs Right???
March
19th, 2008
- Plugging
the Baby Boomer "Brain Drain"
- Setting
Performance Expectations - What is Your Organization's
Pygmalion Effect?
- Featured
Guru - Stephen Covey
- QBQ! Personal
Accountability QuickNote - Eliminating Blame
March
5th, 2008
- Embracing
March Madness and Improving Employee Morale
- What Kind
of Culture are your Leaders Creating?
- Featured
Guru - Jim Collins
- QBQ! Personal
Accountability QuickNote - Living Like Larry
February
20th, 2008
- Four Tips
for Hiring During an Economic Downturn
- Cultural
Tranformation - Don't Throw the Baby out with the
Bath Water
- Featured
Guru - Michael Porter
- QBQ! Personal
Accountability QuickNote - Simply Helping Others
February
6th, 2008
- Six Clues
Your Organization Isn't Competitive
- Reducing
Turnover with Internships and Job Shadowing
- Featured
Guru - John C. Maxwell
- QBQ! Personal
Accountability QuickNote - Leadership Happens at all
Levels
January
22nd, 2008
- Five Signs
Your Firm's Culture is Inbred
- Getting
Everybody on the Same Page During the Hiring Process
- Featured
Guru - Patrick Lencioni
- QBQ! Personal
Accountability Quicknote - QBQ! Parenting
January
8th, 2008
- Five Signs
that Management is Destroying Employee Morale
- Five Sources
of Interpersonal Conflict - Part 4 of 5 - Low Empathetic
Understanding
- Featured
Guru - Marshall Goldsmith
- QBQ! Personal
Accountability QuickNote - Creating a QBQ! Culture
December
20th, 2007
- 10 Ways
to Minimize Stress During Christmas
- Change
Your Thoughts, Change Your Results
- Featured
Guru - Daniel Goleman
- QBQ! Personal
Accountability Quicknote - Changing an Attitude one
Person at a Time
December
5th, 2007
- Why not
Hiring is Better than Hiring the Wrong Person for
the Job
- Five Sources
of Interpersonal Conflict - Part 3 of 5 - Differences
in Values and Attitudes
- Featured
Guru - Tom Peters
- QBQ! Personal
Accountability Quicknote - QBQ! Service on Top of
the World
November
19th, 2007
- Employee
Succession Planning - Diamonds in the "Rough"
- Five Sources
of Interpersonal Conflict - Part 2 of 5 - Job-Me Conflict
- Featured
Guru - Tim Sanders
- QBQ! Personal
Accountability Quicknote - All Business is People
Business
November
1st, 2007
- Employee
Coaching Malpractice is Rampant
- Five Sources
of Interpersonal Conflict - Part 1 of 5 - Diverse
Workplace Behaviors
- Featured
Guru - Seth Godin
- QBQ! Personal
Accountability Quicknote - QBQ! in Action - A QBQ!
Hero in Long Beach, CA
October
17th, 2007
- How Much
is Retaining the Wrong Employee Costing You?
- Hiring
the Right Employee - Not Everyone can Telecommute
- Featured
Guru - Jack Welch
- QBQ! Personal
Accountability QuickNote - "When Will They Improve
Things Around Here?"
October
3rd, 2007
- Organizational
Change Begins With Me
- Strategy
- Evolution is the Answer to Dealing with Change
- Featured
Guru - Rosabeth Moss Kanter
- QBQ!
Personal Accountability QuickNote - "Why Do We
Have To Go Through All This Change?"
September
18th, 2007
- Personal
Accountability - It's Time to End Corporate Welfare
- Job
Benchmarking - If the Job Could Talk, What Would it
Say? Part 2 of 2.
- Featured
Guru - Stephen Covey
- QBQ!
Personal Accountability QuickNote - "Why Can't
Customers Follow the Rules?"
September
4th, 2007
- The
Root Cause of Employee Disengagement
- Job
Benchmarking - If the Job Could Talk What Would it
Say? Part 1 of 2
- Featured
Guru - Jim Collins
- QBQ!
Personal Accountability QuickNote - "Why are
Customers so Demanding?"
August
16th 2007
- Would
You Hire Fred Again?
- What
Does Your Personal Brand Say?
- Featured
Guru - Marshall Goldsmith - Article on Employee Engagement
- QBQ!
Personal Accountability QuickNote - When are we Going
to get Some Better Systems?
August
1st 2007
- Sorry,
I Blew Your Training Budget
- Personal
Accountability - Does Your Organization Practice the
QBQ! ???
- Ask
Us - How to Hire People who will Love Their Jobs
July
11th 2007
- Why
Customer Service Initiatives Fail
- QBQ!
Personal Accountability QuickNote - "when are
we going to hear something new?"
- Ask
Us - What separates good perfromers from great?
June
20th 2007
- Exit
Interviews - It's Not You, It's Me
- QBQ!
Personal Accountability Quicknote - Why Don't They
Communicate Better?
- Ask
Us - How to Handle an Angry Customer
- The
Importance of a Positive Customer Greeting
June
6th 2007
- What
Kind of Doctors Get Sued the Most?
- QBQ!
Personal Accountability Quicknote - Job Ownership
and True Organizational Leaders
- Ask
Us - How to Determine the Ideal Job Candidate?
- Internal
Customer Service
May
16th 2007
- The
Importance of Understanding the Customer's Emotions
- QBQ!
Personal Accountability QuickNote - Why Can't Others
do Their Jobs Right?
- Ask
us - Who Should We be Promoting?
- The
Power of Our Words - Are you Stuck at 211 Degrees
May
2nd 2007
- Helpful
Tips for Improving Employee Hiring
- QBQ!
Personal Accountability QuickNote - Eliminating Blame
- Ask
Us - Can our Recruiter Really do That?
- Consistency
is Key to a WOW! Customer Experience
April
17th 2007
- 10
Helpful Tips for Improving Employee Retention
- QBQ!
Personal Accountability QuickNote - Living Like Larry
- Ask
Us - How Important is Employee Satisfaction?
- Bad
Customer Experience - What is it Costing you?
April
3rd 2007
- Exceeding
Expectations and Delivering a Powerful Customer Experience
- QBQ!
Personal Accountability QuickNote - Simply Helping
Others
- Ask
Us - How to Define Customer Service
- Medical
Customer Service has a Long Way to Go
- What
Time is the 3 O'Clock Parade? - What Your Customers
are Really Asking
March
20th 2007
- Embracing March Madness Can Help
Improve Morale
- QBQ! Personal Accountability QuickNote
- Leadership Happens at All Levels of an Organization
- Ask Us - How Can We Improve Customer
Service
- Is Brown-Nosing Fostering a Culture
of Mediocrity
- Are Your Vendors Hurting the Customer's
Experience?
March
1st 2007
- Being a "Yes-Man" Creates
a Powerful Customer Experiencs
- QBQ! Personal Accountability QuickNote
- Changing Attitudes One Person at a Time
- Ask Us - What is Employee Turnover
Really Costing Us?
- Just a Custodian? What Team Members
Really Do For Your Organization
February
15th 2007
- Employee Selection - Google's Approach
to Handling One Million Job Applicants Annually
- Customer Experience Creation - What
We Can All Learn From Ozzy Osbourne
- Ask Us - Why Is Employee Morale So
Low?
- QBQ! Personal Accountability QuickNote
- Mistakes Happen, But So Does QBQ! Service
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