| Greetings!
Hello Friend! Thank you for your interest in The Rainmaker Group and our Newsletter. At the Rainmaker Group we strive to bring you compelling and informative articles and stories to help your team or organization Maximize Possibility. Enjoy!
The ultimate measure of a man is not where he stands in moments of comfort, but where he stands at times of challenge and controversy.
-Martin Luther King, Jr.
|
| Creating a Powerful Customer Experience by Exceeding Expectations |
 Many people have brazenly proclaimed that the spirit of customer service is dead. While in many instances we might be inclined to agree, there are those instances where the spirit of customer service sings loud and clear reminding us that customer service is far from dead.
A friend of mine had one such experience just the other week that truly amazed him. At the Rainmaker Group we like to call this the WOW! customer experience. Read on... |
|
True Leaders Can be Found at All Levels of an Organization - This Week's QBQ! QuickNote |
This week's story is one of selflessness and compassion displayed by a convenience store clerk who went out of her way to help a stranger in distress and need of assistance. An amazing story of Personal Accountability. Read on...
Creating a culture of Personal Accountability should be a top priority for all organizations. Team members who think and practice Personal Accountability can bring about incredible changes for an organization. The blame game dissapears, morale increases, and Customer Experiences are enhanced all thanks to the power of Personal Accountability.
The Rainmaker Group is proud to offer powerful day long QBQ! workshops instilling the power of Personal Accountability into teams and organizations across the country. For more information about these workshops or to purchase John Miller's books, QBQ! and Flipping the Switch Visit our website at: http://www.personalaccountabilityatwork.com
John Miller is author of QBQ! The Question Behind The Question, the authoritive guide to practicing Personal Accountability.
|
| How Do You Define Customer Service? |
 Chris Young - Founder, The Rainmaker Group
Every week I help clients in their efforts to Maximize Possibility in their organizations. Not surprisingly many organizations suffering from less than stellar performance come to us with similar questions and concerns.
The other day a client asked me what she could do to improve the level of customer service in her organization. I responded to her question with a question of my own, "How do you define customer service in your organization?" She was a little taken back and replied, "Well, I guess I hadn't really though of that."
This client is not alone. The truth is that almost all of us fail to have a clear definition of what customer service is. Customer service can be an abstract concept, making it difficult to improve on something that we don't fully understand.
I've compiled a short list of things one must know when it comes to customer service. Read on... |
| Medical Customer Service Has a Long Way to Go |
 Customer service in the medical field is something that is often overlooked and little though of. Patients (customers!) have come to expect little when it comes to customer service and typically expect and settle for having their current ailment relieved.
This is a sad state of affairs for the medical industry. Those working in the medical field have a unique opportunity and the priviledge to be able to touch a patient emotionally and trully make a difference in their lives when they need it most. Isn't that the reason most go into the medical field in the first place?
I don't want to imply that all medical experiences are horrible; quite to the contrary. But, to overgeneralize, they are uninspiring and fail to touch the emotions and soul of the patient, they are "Blah."
|
