| Greetings!
Hello Friend! Thank you for your interest in The Rainmaker Group and our Newsletter. At the Rainmaker Group we strive to bring you compelling and informative articles and stories to help your team or organization Maximize Possibility. Enjoy!
If you want to be creative in your company, your career, your life, all it takes is one easy step...the extra one. When you encounter a familiar plan, you just ask one question: "What ELSE could we do?"
-Dale Dauten
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| Ten Helpful Hints for Improving Employee Retention |
 The importance of retaining top organizational talent cannot be understated. Many organizations struggle daily with the headaches caused by a poor employee retention program.
These struggles are only going to increase as the massive cohort of baby boomers begin to retire in the coming years. This coming exodus of highly skilled workers is going to cause a serious labor shortage for skilled positions and will make the retention of valued team members even more critical for organizations of all sizes.
To help address this looming labor crisis we have compiled a list of 10 useful tips that can go a long way in the efforts to retain valued team members in your organization. Read on... |
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Living Like Larry - This Week's QBQ! QuickNote |
 This week's QBQ! story comes from a most unlikely place - the TSA security checkpoint line at a major airport. At this particular airport, a TSA agent named larry "raised the bar" when it came to keeping customers happy who had been delayed on their flights home. This is a great story of the QBQ! in action! Read on...
Creating a culture of Personal Accountability should be a top priority for all organizations. Team members who think and practice Personal Accountability can bring about incredible changes for an organization. The blame game dissapears, morale increases, and Customer Experiences are enhanced all thanks to the power of Personal Accountability.
The Rainmaker Group is proud to offer powerful day long QBQ! workshops instilling the power of Personal Accountability into teams and organizations across the country. For more information about these workshops or to purchase John Miller's books, QBQ! and Flipping the Switch Visit our website at: http://www.personalaccountabilityatwork.com
John Miller is author of QBQ! The Question Behind The Question, the authoritive guide to practicing Personal Accountability.
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| How Important Is Employee Satisfaction? |
 Chris Young - Founder, The Rainmaker Group
Every week I help clients in their efforts to Maximize Possibility in their organizations. Not surprisingly many organizations seeking to improve their organization's performance come to us with similar questions and concerns.
I had a great conversation with a potential client last week about a recent employee satisfaction survey her organization had administered. The survey results indicated that employee satisfaction levels were barely above 40%.
As a human resources professional this was cause for concern, however a number of her colleagues didn't see the importance of employee satisfaction as it related to the firm's performance.
The truth is that employee satisfaction couldn't be more important to a firm's success. After a short conversation with this woman I directed her to an article I wrote based on a well know study conducted by Sears & Roebuck on the effect of employee satisfaction on a firm's revenue growth and profitability.
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| A Bad Customer Experience - What is it Costing You??? |
 A bad customer experience can leave a sour taste in the mouth of a customer of potential customer. The worse part is that in many situations a team member or organization is unaware that the customer has left dissatisfied.
Often times it is the added effort, or absense thereof that can make or break a customer's experience. In many situations all it takes is one bad experience to lose a customer forever.
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