| Hello!
We have a great newsletter for you this week to help Maximize Possibility in your organization!
In our lead article we will examine how human bias can affect the tough decisions a business leader must make during a recession and ultimately rob your organization of long term value.
In our second article we take a look at employee performance scorecards and provide five suggestions for creating an effective performance scorecard.
Power quote:
"The golden rule for every business man is this: Put yourself in your customer's place."
-Orison Swett Marden |
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Is Human Bias Helping You To Lay Off the Wrong Employees |
 Human bias is unavoidable in the business world. During better economic times, the impact of human bias in the workplace can often go unnoticed. However, with the economy in a tailspin, the impact that human bias can have on an organization's strategic positioning and its bottom line grows exponentially.
There is no place that the impact of human bias can be felt more than when an organization must make the difficult decision to lay off a portion of its workforce to survive trying economic times.
When done correctly, layoffs can often save a company from financial disaster. When executed poorly, layoffs can seriously cripple an organization's competitive position in its market.
The reason for this is human bias. Human bias can seriously cloud a manager's judgement and ultimately lead one to layoff the wrong employees without even knowing it. Find out how. |
| Five Tips for Creating an Employee Performance Scorecard |
 Employee performance management is arguably one of the most important of a manager's many duties. Unfortunately it is also one of the most difficult tasks for a manager to master.
One performance management strategy we have seen work very well in many of our Client organizations is to evaluate and manage employee performance with the use of performance scorecards.
A well thought out performance scorecard will quickly communicate an employee's level of performance and add a much needed element of clarity to managing team member performance.
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| Featured Guru - Patrick Lencioni |
 Patrick Lencioni is the author of six best selling business books including one of our favorites, The Five Dysfunctions of a Team.
Lencioni is a natural story teller, has an uncanny ability to break complex problems into discrete, less threatening parts, and writes in a style that is concise and easy to read.
In his career Lencioni has consulted with some of the largest and most storied companies in America and draws from his experiences with these organizations to help managers and leaders in organizations of all sizes achieve greater productivity and effectiveness.
In this week's Featured Guru piece we'd like to feature a short video interview of Patrick Lencioni where he discusses why teams fail. Click here to find out why. |
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QBQ! Personal Accountability QuickNote - Why Can't Others Do Their Jobs Right? |
"Why can't that department do their jobs better?" "When are others going to get it right?" How often do you hear questions like these in your organization?
These questions can be devastating to an organization's culture and take away from the real mission of any organization: serving the customer.
This week's QBQ! Quicknote looks at what happens when people stop asking questions like these and start practicing Personal Accountability.
Creating a culture of Personal Accountability should be a top priority for all organizations. Team members who think and practice Personal Accountability can bring about incredible changes for an organization. The blame game disappears, morale increases, and customer experiences are enhanced all thanks to the power of Personal Accountability.
The Rainmaker Group is proud to offer powerful day long QBQ! workshops instilling the power of Personal Accountability into teams and organizations across the country. For more information about these workshops or to purchase John Miller's books, QBQ! and Flipping the Switch Visit our website at: http://www.personalaccountabilityatwork.com
John Miller is author of QBQ! The Question Behind The Question, the authoritative guide to practicing Personal Accountability. |
Important questions for you:
