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Drops of Rain

A Newsletter From The Rainmaker Group
February 15th, 2007
       
Greetings!
 
Hello Friend!  Thank you for your interest in The Rainmaker Group and our Newsletter.  At the Rainmaker Group we strive to bring you interesting and informative articles and stories to help your team or organization Maximize Possibilities. Enjoy!
 
"As long as a man stands in his own way, everything seems to be in his way."
    - Ralph Waldo Emerson 1803-1882
In This Issue
Employee Selection - Google's approach to handling 1 million job applicants annually
Customer Experience Creation - What we can all learn from Ozzy Osbourne
Ask Us - Why is employee morale so low?
Personal Accountability - A QBQ! QuickNote
What Would You Do With 1 Million Job Applicants Annually???
Too Much PaperworkImagine having such a strong employer brand image that you received over one million job applications annually.  What would you do?  Review every 100th application?  Only consider applicants with a 4.0 GPA?  Build a résumé fort and start offering a daycare benefit package to employees?  For Google this is the very situation they are currently facing.  While some might see this as a blessing, for Google it creates a real dilemma.  How can Google efficiently and effectively sort through this avalanche of job applications to choose the best fit employees while not overlooking less obvious but still talented candidates?  With a search algorithm of course!
 
What We Can All Learn About Customer Service From Ozzy Osbourne
Ozzy OsbourneSometimes we can learn valuable lessons about customer service and experience creation from the most unlikely of places and people.  In this case it comes from the Prince of Darkness Himself, Ozzy Obourne.  I'm not talking about the sacrifice of live animals or any other on-stage ritual you might be thinking of.  In all seriousness, Ozzy and His wife/manager Sharon Osbourne announced something truly amazing the other day at a press conference for the upcoming Ozzfest 2007.
The Cause of Low Employee Morale
Chris Young - Founder, The Rainmaker Group

Every week I help clients in thier efforts to Maximize Possibility in their organizations. Not surprisingly many organizations suffering from less than stellar performance come to us with similar questions and concerns. 
 
This week I would like to handle a question from a client whose organization is suffering from low levels of employee morale and difficulties with interpersonal communication among team members. Find Out Why...
 
 
Mistakes Happen, But So Does QBQ! Service - By John Miller Author of QBQ!
John Miller PicCreating a culture of personal accountability should be a top priority for all organizations.  Team members who think and practice personal accountability can bring about incredible changes for an organization.  The blame game dissapears, morale increases, and customer experiences are enhanced all thanks to the power of personal accountability. 

 
John Miller is the author of QBQ! The Question Behind The Question, the authoritative guide to practicing personal accountability.  Check out this week's QBQ! QuickNote for a great story of personal accountability in action.
 

The Rainmaker Group is proud to offer powerful day long QBQ! workshops instilling the power of personal accountability into teams and organizations across the country.  For more information about these workshops or to purchase John Miller's books, QBQ! and Flipping the Switch Visit our website at:

http://www.personalaccountabilityatwork.com
 
 
 
 

Happy Office Group

Is your organization living up to its full potential?  Is high turnover hurting your bottom line?  Do your team members create the powerful experiences your customers deserve?  Do team members have difficulty effectively communicating with others? 
 
Bring Chris to your organization and start realizing your organization's full potential.  Chris can deliver powerful and motivating keynote speaches, design customized training programs and workshops, help identifiy barriers to effective communication, and much more.  We don't sell training out of the box, but rather insist on customizing it to your needs!  For more info, send an e-mail to Chris@therainmakergroupinc.com
 
 
About us:
The Rainmaker Group is a human talent selection and development firm located in Bismarck, ND.  Our mission is to help your team or organization Maximize Possibility through your most valuable asset - your people. 
 
We hope you found this newsletter interesting and informative.  If you like what you read, please give us a shout, we're here to help!
 
"You can't stop the waves, but you can learn how to surf"
   - Author Unknown
 
Sincerely,

All of us here at The Rainmaker Group
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