| Greetings!
Hello Friend! Thank you for your interest in The Rainmaker Group and our Newsletter. At the Rainmaker Group we strive to bring you compelling and informative articles and stories to help your team or organization Maximize Possibility. Enjoy!
"Business is like a man rowing a boat upstream. He has no choice; he must go ahead or he will go back"
-Lewis E. Pierson
|
| What Kind of Doctors Get Sued the Most? |
 Can you guess which doctors get sued the most? Your first guess would probably be doctors who perform high risk operations and procedures such as a brain surgeon or a cardiologist.
For these doctors the risks are certainly very high as many things can go wrong. However you might be surprised that the field of medicine a doctor works in has relatively little impact on his or her likelihood to be sued.
According to a 2002 study in the medical journal Surgery one of the biggest factors affecting a patient's decision to sue a doctor is the way in which he or she was treated. That's right, when things go awry during an operation or procedure, rude doctors get sued far more often than caring and compassionate doctors do.
There is a bigger lesson to be learned here by anyone in the service industry. The way we treat others has a direct impact on how the customer views and feels about our organization. Not every organization can be sued for malpractice or negligence, but all organization can suffer from negative word of mouth caused by rude, uncompassionate team members. Read on... |
|
Job Ownership and True Organizational Leaders - This Week's QBQ! QuickNote |
Job ownership is a phrase that is heard fairly often in the workplace these days. However do we really know what is meant by this term?
This week's QBQ! Quicknote addresses the issue of leadership and job ownership. True leaders are found at all levels of an organization.
These leaders don't waste time asking questions that project blame onto others, but rather ask themselves what they can do to solve the problem at hand. Read on...
Creating a culture of Personal Accountability should be a top priority for all organizations. Team members who think and practice Personal Accountability can bring about incredible changes for an organization. The blame game disappears, morale increases, and Customer Experiences are enhanced all thanks to the power of Personal Accountability.
The Rainmaker Group is proud to offer powerful day long QBQ! workshops instilling the power of Personal Accountability into teams and organizations across the country. For more information about these workshops or to purchase John Miller's books, QBQ! and Flipping the Switch Visit our website at: http://www.personalaccountabilityatwork.com
John Miller is author of QBQ! The Question Behind The Question, the authoritative guide to practicing Personal Accountability.
|
| Ask Us - "How do we Define an Ideal Job Candidate?" |
 Chris Young - Founder, The Rainmaker Group
Ask any HR manager and he or she will tell you that one of the most important aspects of hiring a great employee is an understanding of what a great candidate is when he or she walks through the door.
A thorough, well defined, and carefully crafted job description is essential to understanding what duties a job candidate will be required to perform.
However a job description is just one part of determining who an ideal candidate is. To truly identify the ideal job candidate for a position, a comprehensive job benchmark is critical.
Combined with a well crafted job description, the job benchmark will identify the behaviors, motivators, and personal skills necessary for success in a given job position. A job benchmark defines your ideal employee.
Matching a candidate to the job benchmark can dramatically improve the quality of new hires in your organization. Read on... |
| Internal Customer Service |
 Most
organizations place a high value on the level of service
it delivers to customers. There is no debating
the importance of customer service to the success
of an organization.
However many managers and fellow team members fail to realize the importance of treating others within the organization with the same compassion and respect as they would treat patrons to their organization.
At The Rainmaker Group we refer to this as internal customer service. The way we treat others in our organization can have a dramatic effect on how the end customer is serviced.
When it comes to communicating and working with others in an organization, the Golden Rule of treating others as one would like to be treated themselves can have devastating results.
The fact is that the way we want to be treated is often markedly different than the way a co-worker or employee would like to be treated. A better approach is to treat others the way they want to be treated. Find out how... | |
Is your organization living up to its full potential? Is high turnover hurting your bottom line? Do your team members create the powerful experiences your customers deserve? Do team members have difficulty effectively communicating with others?
Bring Chris to your organization and start realizing your organization's full potential. Chris can deliver powerful and motivating keynote speaches, design customized training programs and workshops, help identifiy barriers to communication, and much more. We don't sell training out of the box, but rather insist on customizing it to your needs! For more info, send an e-mail to Chris@therainmakergroupinc.com
Or call 1-866-988-7246
About us:
The Rainmaker Group is a People Maximization and Development group located in Bismarck, ND. Our mission is to help those we serve make their difference in the world.
We hope you found this newsletter interesting and informative. If you like what you read, please give us a shout, we're here to help!
"In the world of business, the review mirror is always clearer than the windshield."
- Warren Buffett
Sincerely,
All of us here at The Rainmaker Group
1-866-988-7246
|
|
|
| For More Great Articles and Stories: |
|
|
|
The Question Behind the Question
|
| The Rainmaker Group Experience |
|
Start Maximizing Possibility in your organization today! We offer a variety of services to help your organization realize its full potential. Check us out today!
| |
|
