| Hello!
We've got a great newsletter for you this week to help you Maximize Possibility!
Our lead article discusses an interesting phenomena that we have dubbed the "Employee Love Paradox" whereby blind devotion to an employee or group of employees prevents a manager or supervisor from effectively managing the performance of others.
We've also got a great follow up article to a piece from our last newsletter on flawed HR metrics. This week's flawed HR metric... Voluntary turnover rate.
Power quote:
"In the past a leader was a boss. Today's leaders must be partners with their people.. they no longer can lead solely based on positional power."
- Ken Blanchard |
| Employee Love Paradox - 4 Signs You Are Loving Your Employees Too Much |
 Most will agree that caring for and forming a cordial relationship with one's employees is a good thing as it fosters trust, openness, and loyalty in the workplace.
However, there are circumstances where one's loyalty and devotion to his or her employees can create serious troubles in the workforce when it comes to managing employee performance.
To be sure, we are not referring to manager/subordinate romances (a whole other animal!), but rather the difficulty that some leaders experience in holding long time employees - especially ones who have been through "thick and thin" - accountable for their performance.
We refer to this situation as the Employee Love Paradox.
|
|
Why Voluntary Turnover Rate Doesn't Tell the Whole "Retention Story" |
 Anyone working in the human resources field can likely tell you what the voluntary turnover percentage is within their organization.
Chances are they will also tell you about their ongoing efforts to reduce voluntary turnover or how a recent retention initiative has reduced turnover by X number of percent annually.
While a reduction in voluntary turnover is generally a good thing given the high costs associated with employee turnover, measuring voluntary turnover paints an obfuscated picture of the effect turnover has on an organization as not all turnover is created equal or is undesirable.
|
| Featured Guru - Daniel Goleman |
 Daniel Goleman is an internationally renowned author, psychologist, and science journalist.
Goleman is best known for his ground breaking work in the field of Emotional Intelligence that provided a whole new framework for thinking about intelligence and how to predict success in the workplace.
We've all known friends or family members who didn't live up to the expectations set by their achievements on standardized tests and other measures of intelligence, or have known a seemingly average student in high school who went on to achieve unparalleled success.
Goleman wanted to understand this phenomena. To him, standard measures of intelligence were insufficient in predicting the future success of an individual. He felt there had to be more to predicting an individual's likelihood of success.
To Goleman the answer to this phenomena was something called Emotional Intelligence - an individual's capability to perceive, understand, and react to the emotions of those around them - which he has found to be the single largest predictor of workplace success..
In a departure from our normal format of linking to an article by our Featured Guru, we thought we would shake things up a bit and point you to a video (about 13 minutes long) of Daniel Goleman speaking on Emotional Intelligence at a recent TED convention.
|
|
QBQ! Personal Accountability QuickNote - "Why are Customers so Demanding?" |
Have you ever had a customer who seemed to want and need everything you could possibly think of and more?
If you've ever serviced customers in any way your answer is likely "Yeah, there was this one guy..."
While the customer might not always be right, they are always your customer and help to provide the paycheck you enjoy twice a month.
Maxine Clark of Build a Bear Workshop has a great service philosophy that serves as excellent advise for business leaders and anybody who serves customers in their organization:
"There is virtually nothing we can do for a customer that will put us out of business."
Read that statement again and think about what it means for your organization. For Maxine it means making the customer's experience with her organization the best it possibly be.
She accomplishes this through a culture of personal accountability that ask questions such as "What can I do right now to help my customer" Read her story here... Creating a culture of Personal Accountability should be a top priority for all organizations. Team members who think and practice Personal Accountability can bring about incredible changes for an organization. The blame game disappears, morale increases, and customer experiences are enhanced all thanks to the power of Personal Accountability.
The Rainmaker Group is proud to offer powerful day long QBQ! workshops instilling the power of Personal Accountability into teams and organizations across the country. For more information about these workshops or to purchase John Miller's books, QBQ! and Flipping the Switch Visit our website at: http://www.personalaccountabilityatwork.com
John Miller is author of QBQ! The Question Behind The Question, the authoritative guide to practicing Personal Accountability. |
 | |
 Important questions for you:Is your organization living up to its full potential?
Is high turnover hurting your bottom line?
Do your team members create the powerful experiences your customers deserve?
Do team members have difficulty effectively communicating with others?
Bring The Rainmaker Group in to your organization and start realizing your organization's full potential. Together, we deliver powerful and motivating keynote speeches, design customized training programs and workshops, help identify barriers to communication, and much more. We don't sell training out of the box, but rather insist on customizing it to your needs! For more info, send an e-mail to info@therainmakergroupinc.com
Or call 1-866-988-7246
About us:
The Rainmaker Group is a People Maximization and Development group located in Bismarck, ND. Our mission is to help those we serve make their difference in the world.
We hope you found this newsletter interesting and informative. If you like what you read, please give us a shout, we'd love to hear from you!
"The very essence of leadership is that you have to have vision. You can't blow an uncertain trumpet."
- Theodore M. Hesburgh
Sincerely,
All of us here at The Rainmaker Group
1-866-988-7246
|
|
|
| For More Great Articles and Stories: |
|
|
|
QBQ! The Question Behind the Question |
|
| The Rainmaker Group Experience |
|
Start Maximizing Possibility in your organization today! We offer a variety of services to help your organization realize its full potential. Check us out today!
|
Five Dysfunctions of a Team
By: Patrick Lencioni
|
Recommended Reading:
Emotional Intelligence - Why it Can Matter Than IQ
By: Daniel Goleman
|
| A Rainmaker Group Must Read:
QBQ!
The Question Behind the Question
| |
|
