| Greetings!
Hello Friend!
Summer officially kicks off tomorrow, althought most of you would agree that it has already been here for some time. We are certainly enjoying all that summer has to offer up here in North Dakota and hope you are doing the same! Please enjoy this week's newsletter.
"Great moments are born from great opportunities"
-Herb Brooks - Coach 1980 Olympic Gold Medal Hockey Team
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| Exit Interviews - It's Not You, It's Me |
 It's not you, It's me. Remember those five words made famous in a most memorable Seinfeld episode where George is dumped by his girlfriend at the familiar corner restaurant? Chances are if you've seen the episode you are chuckling to yourself as it is truly a classic Seinfeld moment.
Explaining to someone the reasons for terminating a relationship can be very difficult no matter what the situation is, be it personal or professional.
This holds true for the exit interviews that an organization conducts with outbound employees. For these employees it can be difficult to explain to their former employer the reasons for leaving the organization.
The result is a set of responses where the employee essentially tells the organization "It's not you, it's me". This misleading information can be devastating to an organization relying on the exit interview as a tool to improve employee retention. Thankfully there is a better way. Find out... |
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QBQ! QuickNote - Why Don't They Communicate Better |
This week's QBQ! QuickNote addresses an issue that plagues organizations every day without regard to their size, industry, location, or financial resources. This issue is of course communication.
When it comes to communication in organizations the QBQ! philosophy can be very effective in opening the lines of corporate communication. Read on...
Creating a culture of Personal Accountability should be a top priority for all organizations. Team members who think and practice Personal Accountability can bring about incredible changes for an organization. The blame game disappears, morale increases, and Customer Experiences are enhanced all thanks to the power of Personal Accountability.
The Rainmaker Group is proud to offer powerful day long QBQ! workshops instilling the power of Personal Accountability into teams and organizations across the country. For more information about these workshops or to purchase John Miller's books, QBQ! and Flipping the Switch Visit our website at: http://www.personalaccountabilityatwork.com
John Miller is author of QBQ! The Question Behind The Question, the authoritative guide to practicing Personal Accountability.
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| Ask Us - "How to Handle an Angry Customer" |
 Chris Young - Founder, The Rainmaker Group
In an effort to help organizations Maximize Possibility we help a number of great companies with one of the most important aspects of their business: creating a positive and memorable customer experience.
In a recent conversation with a client I was asked how her organization could better handle angry customers. The secret to dealing with upset customers, I informed her, is understanding that people tend to reflect the emotions of the individual they are interacting with.
My high school marketing teacher described it best when he told our class, "People are mirrors, they give back the attitude you give them."
When dealing with upset customers it is important to project the attitude and state of being that you wish to bring the upset customer to. Becoming angry yourself is simply not an option and will only fuel the fire.
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| The Importance of a Positive Customer Greeting |
 The way that a customer is greeted by your organization can have a huge impact on the customer's overall experience with your organization.
We are only given one chance to make a great first impression with a customer. Fail to make a positive first impression and the rest of the customer's experience can be a serious uphill battle.
Where I live there are two fast food restaurants close to my house. Each restaurant is about an equal distant drive and its food is about the same quality. However I consistently choose one restaurant over the other.
Why? It's not because I prefer Mexican food to burgers and fries. I choose one restaurant over the other because of the way I am greeted and treated in the drive thru.
Don't let the way your customers are greeted by your staff drive sales to a competing firm! Read on... | |
Is your organization living up to its full potential? Is high turnover hurting your bottom line? Do your team members create the powerful experiences your customers deserve? Do team members have difficulty effectively communicating with others?
Bring Chris to your organization and start realizing your organization's full potential. Chris can deliver powerful and motivating keynote speaches, design customized training programs and workshops, help identifiy barriers to communication, and much more. We don't sell training out of the box, but rather insist on customizing it to your needs! For more info, send an e-mail to Chris@therainmakergroupinc.com
Or call 1-866-988-7246
About us:
The Rainmaker Group is a People Maximization and Development group located in Bismarck, ND. Our mission is to help those we serve make their difference in the world.
We hope you found this newsletter interesting and informative. If you like what you read, please give us a shout, we're here to help!
"We are still masters of our fate. We are still captains of our soul"
- Winston Churchill
Sincerely,
All of us here at The Rainmaker Group
1-866-988-7246
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| For More Great Articles and Stories: |
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The Question Behind the Question
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| The Rainmaker Group Experience |
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Start Maximizing Possibility in your organization today! We offer a variety of services to help your organization realize its full potential. Check us out today!
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