| Greetings!
Hello Friend! Thank you for your interest in The Rainmaker Group and our Newsletter. At the Rainmaker Group we strive to bring you interesting and informative articles and stories to help your team or organization Maximize Possibilities. Enjoy!
Nothing can stop the man with the right mental attitude from achieving his goal; nothing on earth can help the man with the wrong mental attitude.
- Thomas Jefferson |
| How Being a "Yes-Man" Can Create Powerful Customer Experiences |
There is often a certain stigma associated with being labeled as a "yes-man". Many people may see "yes-men" as pushovers, suck-ups, or even worse because of their eagerness to please and comply with their bosses. But what about when it comes to providing Customer Service? Almost all great Customer Service Experiences originate from a "yes-man" Isn't this the best time to be a "yes-man"? After all, the customer is essentially your boss - they spend the money that eventually comes back to you in the form of a paycheck. Wouldn't your organization rise to new heights if everyone tried to be more of a "yes-man" when it came to Customer Service? Read on... |
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Changing Attitudes One Person at a Time - This Week's QBQ! QuickNote |
This week's story is a great one from the medical Industry. Find out how Rhonda from Alabama was able improve her relationship with her supervisor by practicing the power of Personal Accountability. Read on...Creating a culture of Personal Accountability should be a top priority for all organizations. Team members who think and practice Personal Accountability can bring about incredible changes for an organization. The blame game dissapears, morale increases, and Customer Experiences are enhanced all thanks to the power of Personal Accountability.
The Rainmaker Group is proud to offer powerful day long QBQ! workshops instilling the power of Personal Accountability into teams and organizations across the country. For more information about these workshops or to purchase John Miller's books, QBQ! and Flipping the Switch Visit our website at: http://www.personalaccountabilityatwork.com
John Miller is author of QBQ! The Question Behind The Question, the authoritive guide to practicing Personal Accountability.
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| The Real Cost of High Employee Turnover |
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Chris Young - Founder, The Rainmaker Group
Every week I help clients in thier efforts to Maximize Possibility in their organizations. Not surprisingly many organizations suffering from less than stellar performance come to us with similar questions and concerns.
This past week I had a client come to me and ask me what the high turnover rate at her organization was costing her company.
I explained to her that not all the costs associated with turnover are obvious and cannot be easily noticed on the bottom line. However, even the less obvious costs associated with turnover can have a devestating impact on a firm's ability to turn a profit. Find out more... |
