| Greetings!
Hello Friend! Thank you for your interest in The Rainmaker Group and our Newsletter. At the Rainmaker Group we strive to bring you compelling and informative articles and stories to help your team or organization Maximize Possibility. Enjoy!
We are what we repeatedly do. Excellence, therefore, is not an act but a habit.
- Aristotle |
| Embracing March Madness Can Help to Improve Employee Morale in Your Organization |
It's that special time of the year for college basketball fans. That's right, get out your brackets it's March Madness once again. Offices and workplaces around the country will be abuzz with the latest news and information about the big tournament. All this excitement and time spent around the Big Dance can have a big impact on organizational productivity - a 1.2 billion dollar loss of it according to recent studies. However there is a huge upside that can help to make up for any loss of productivity. Events such as March Madness have an amazing ability to encourage camaraderie, forge new friendships, and greatly increase the level of morale in your organization. Find out more about how March Madness can help to improve morale in your organization: Read on... |
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True Leaders Can be Found at All Levels of an Organization - This Week's QBQ! QuickNote |
This week's story demonstrates that true leadership can take place at all levels of the organizational chart. Our individual actions, not titles or job descriptions, are what truly defines a leader. Read on...Creating a culture of Personal Accountability should be a top priority for all organizations. Team members who think and practice Personal Accountability can bring about incredible changes for an organization. The blame game dissapears, morale increases, and Customer Experiences are enhanced all thanks to the power of Personal Accountability.
The Rainmaker Group is proud to offer powerful day long QBQ! workshops instilling the power of Personal Accountability into teams and organizations across the country. For more information about these workshops or to purchase John Miller's books, QBQ! and Flipping the Switch Visit our website at: http://www.personalaccountabilityatwork.com
John Miller is author of QBQ! The Question Behind The Question, the authoritive guide to practicing Personal Accountability.
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| Improving the Customer's Experience by Developing Customer Touch Points |
 Chris Young - Founder, The Rainmaker Group Every week I help clients in their efforts to Maximize Possibility in their organizations. Not surprisingly many organizations suffering from less than stellar performance come to us with similar questions and concerns. Most organizations realize the importance of providing excellent customer service and creating a powerful customer experience. However if you asked twenty members of your organization to define superbcustomer service you would likely get back twenty different answers.
Recently a client asked me how she could improve the level of customer service in her organization.
An excellent approach to creating a powerful customer experience is to identify all the possible customer "touch points" that mould the overall customer experience. These touch points are then analyzed and areas needing improvement can be identified to improve the level of customer service within an organization.
Find out more about how developing customer touch points can yield a powerful customer experience. Read on... |
| Is "Brown-Nosing" Encouraging a Culture of Mediocrity in Your Organization? |
 Many of us have had the experience of owning a dog as a pet. Chances are we loved our canine companion unconditionally. Why do we offer this high level of affection in spite of instances of unacceptable behavior? Part of the answer to this is that dogs are incredibly good "brown-nosers". Their ability to "brown-nose" has undoubtedly contribitued to their popularity and prevalence in the American household.
What about "brown-nosers" in the workplace? Are leaders allowing these individuals to get by with poor performance because they make us feel good about ourselves? What is this costing your organization? Read on... |
