| Greetings!
Hello
Friend! Thank you for your interest in The Rainmaker
Group and our Newsletter. At the Rainmaker Group
we strive to bring you compelling and informative
articles and stories to help your team or organization
Maximize Possibility. Enjoy!
"Outstanding
leaders go out of their way to boost the self-esteem
of their personnel. If people believe in
themselves, it's amazing what they can accomplish"
-Sam Walton
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| The
Importance of Understanding a Customer's Emotions
in Creating a Positive Customer Experience |
 Understanding
a Customer's emotional involvement with your organization's
product or service is critical to creating a powerful
customer experience. A failure to recognize
the attachment a customer has with your product or
service can be devastating in your efforts to create
a loyal customer base.
Industries
such as medicine, child care, financial planning,
and funeral services - just to name a
few, have customers who are highly involved
on an emotional level with the product or service
they are receiving.
My
wife had an experience at a local jeweler that highlights
the importance of understanding your customer's
emotions in creating a positive customer experience.
Read
on...
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|
Why
Can't Others Do Their Jobs Right? -
This Week's QBQ! QuickNote |
"Why
can't that department do their jobs better?"
"When are others going to get it right?" How
often do you hear questions like these in your organization?
These
questions can be devastating to an organization's
culture and take away from the real mission of
any organization: serving the customer.
This
week's QBQ! Quicknote looks at what happens when
people stop asking questions like these and start
practicing Personal Accountability.
Creating
a culture of Personal Accountability should be a
top priority for all organizations. Team members
who think and practice Personal Accountability can
bring about incredible changes for an organization.
The blame game disappears, morale increases, and
Customer Experiences are enhanced all thanks
to the power of Personal Accountability.
The
Rainmaker Group is proud to offer powerful day
long QBQ! workshops instilling the power
of Personal Accountability into teams and organizations
across the country. For more information about
these workshops or to purchase John Miller's
books, QBQ! and Flipping the Switch Visit
our website at: http://www.personalaccountabilityatwork.com
John
Miller is author of QBQ! The Question Behind The
Question, the authoritative guide to practicing
Personal Accountability.
|
| Ask
Us - "Who Should We Be Promoting?" |
 Chris
Young - Founder, The Rainmaker Group
With
many baby boomers getting set to retire in the
coming years, the question must be asked, "who
do we promote to fill these openings?"
This
question is of critical importance to any organization
as it must confront the issue of who will lead
the company in the coming years. The most
effective way to address this issue is through
conscientious succession planning.
While
many might think of succession planning as simply
deciding who will assume new leadership roles
as others step down, the real answer is a bit
more complex.
Certainly
the issue of WHO to promote is important, but
an organization must also consider what skills
are necessary for the vacated position as well
as how to develop these skills in the candidates
considered for promotion.
Done
correctly succession planning can help ensure
the vitality and longevity of your organization
for some time. Read
on...
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| The
Power of Our Words |
 The
power of our words can be incredible. Making
just a small change in the way we speak and
the way we think for that matter, can make an incredible
difference in the world around us.
Water
at 211 degrees needs just one additional degree
of heat to reach its boiling point. Our
words are much the same...one degree of change can
bring about amazing change.
How
can you apply this concept to your organization?
Read
on...
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